Setup and operation
Use the plain-language installation, setup, Madeline, jobs, notes, team, and troubleshooting guide.
Customer service
Straight answers when you need help.
TradeBrace support is handled by (3:16) Hospitality LLC. Email us with the device, app version, and a clear description of the problem.
Primary support
tradebraceinfo@gmail.com
Never send passwords, verification codes, or payment-card information.
Get to the right place
Report a problem
Include your device model, Android version, TradeBrace version, what you expected, and what happened.
Delete your data
Use the deletion guide for cloud accounts, local device records, or support information.
Security concern
Report a suspected security or privacy issue without including customer records or other sensitive data.
Common questions
Are subscriptions available?
Subscriptions forthcoming. The current Founding Owner Edition is a one-time Google Play purchase and does not require a subscription.
Can I download TradeBrace now?
Yes. TradeBrace is available for Android on Google Play.
Is TradeBrace available for iPhone or iPad?
TradeBrace is currently available for Android only.
Will installation be complicated?
No. Use the official Google Play listing for purchase, installation, and updates.
Does Madeline listen all the time?
No. Voice interaction begins visibly when the user starts it and ends when stopped, interrupted, or timed out.
Does TradeBrace send messages by itself?
No. External-app communication is prepared for review in your Android app. Optional TradeBrace mail requires its own exact preview and an explicit Send tap. Live Madeline can propose a draft but cannot send it.
Version 1.2 cloud help
How do I get a TradeBrace cloud account?
Version 1.2 is available on Google Play with optional cloud accounts and private in-app mail. Start account setup with Create account with Google Play. Cloud features need an internet connection. Live Madeline requires an internet connection, an activated account with eligible access, and microphone permission. Review the audio notice before starting. Use the cloud setup guide for your installed version.
Can my @tradebrace.app address receive Gmail or Outlook messages?
No. It works only between activated TradeBrace accounts inside the app. External email and attachments are not supported. Use your existing email app for customers or suppliers outside TradeBrace.
Why does Live Madeline say voice is not enabled?
Live Madeline requires an internet connection, an activated account with eligible access, and microphone permission. Review the audio notice before starting. Changing your local role or reinstalling the app will not enable it. Device commands remain available. Contact support with your app version and the displayed message.
Are my jobs backed up when I sign in?
No. Cloud sign-in does not upload or synchronize local jobs, notes, photos, invoices, or saved memories. Do not uninstall or clear storage. Keep independent copies of important records.